Stockholms län, Säljsupport

If you are considering the challenge of a new role in a rapidly growing global company, our Service and Delivery department is seeking a passionate Service and Support Delivery Manager with a “can do spirit” to deliver excellent results together with Huawei Nordic & Baltic and our customers’ team. This is an excellent opportunity to become a part of a great team with scope for long-term opportunity and rewards. The company is growing quickly and this professional role will have a strong presence in the Huawei Nordic & Baltic. We are offering a challenging position and the opportunity to grow with us.

Jobdescription
As the Service and Support Delivery Manager: Managing and developing assigned customer relationship(s), expectations and customer satisfaction requirements for all support services and products. You’ll be providing the key interface for all customer communication for service support deliverables. The ownership and management of all customer support contracts and the commercial negotiation for existing and new contract proposals, including strategic business development within the support services domain. You’ll also be handling the collection and collation of all relevant customer key performance indicators, their review and delivery to the customer through regular operational meeting schedules and performance reviews.

To be able to carry out all duties there is a dedicated organization that consists of engineers and various specialists, both locally and globally. Your task is to make the assigned recourses provide the answers and solutions within given timeframes.

Another important part of the scope of work is to be the first one to be able to determine new requirements from the customer that we are able to meet in terms of new or additional products and services that could grow our business.  

You’ll have the following responsibilities:
Support Planning and Solution Provision
Customer Relationship and Development Management
Performance Planning and Monitoring (SLA Management)
Management of Spare Parts
Service Sales Target for assigned customer(s)
Service Support of the Sales and Account Teams
Key Interface for any Operational issues
Ensuring all support infrastructure is planned and implemented for customer support  
Liaise with and support the Service Bidding Team
Liaise with and support the Technical Assistance Centre, Training and Spare Parts Teams
Purchase Order and Invoice involvement for Support Services
Responsible for client satisfaction in Post-sales phase.

Qualifications:
To be successful in this role, we’re seeking for a candidate with the following qualifications:

Strong Technically ability with reference to support operations and requirements
Strong Communication and Presentation skills
Strong technical knowledge of mobile telecommunications
Key empathy and understanding of the carrier and service provider market space and operating requirements
The Ability to report and manage activities and schedules on a week to week basis
Collate statistics from all departments and produce periodic reports
Create automated reports to produce accurate and concise statistics
Fluent in Swedish and English.
EU Work Permit
EU Driving license
Minimum Bachelor degree
Minimum 3-5 years of relevant work experience within mobile telecommunications
Possibility to conduct business travel within Nordic region

Organization:
You will work in our Service & Delivery organization based in Stockholm, Kista

Application:
Please send your application and CV in English. For more information, please contact Jessica Tan, HR-Generalist, ******. For other career opportunities within Huawei, please visit http://huawei.easycruit.com

About Huawei:
Founded in 1988, Huawei Technologies is one of the fastest growing telecommunication and network solutions providers in the world. It is one of the worldwide leading suppliers in the field of Broadband Network (NGN, DSL, MSAN), Mobile Network (GSM/GPRS, UMTS, CDMA), Optical Network, Data Communication, Software and Applications (Intelligent Network). Huawei Technologies experienced a fast growth in the last decade with offices in more than 50 countries in the world and supplied its diversified products and solutions to more than 60 countries including UK, Germany, Spain, France, Italy, Portugal, the Republic of Ireland, Sweden, USA, Russia, Brazil, Peru, Egypt, South Korea, Australia, Thailand and China, etc. We sincerely invite professionals who have rich working experience in IT / Telecom companies to join us and develop together with Huawei. For further information, please visit us now at http://www.huawei.com