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Are you passionate about Customer Success and SaaS?

Företag EdZa AB
Ort
Utgår

2022-07-17

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Are you passionate about Customer Success and SaaS?

Customer Success Manager
Startdeliver is a next generation platform for Customer Success. Startdeliver believe in impact. They want to help companies transform how they work and start delivering impact to their customers. This is going to be the future for any business. Startdeliver's founders have a long background in SaaS and growing successful companies. Startdeliver know what it takes to build a world class company and it starts with a world class team.

What we are looking for
Startdeliver are now looking for more Customer Success Managers to join their CS team based in their office in central Stockholm.

Customer Success at Startdeliver is literally the core of the business, and directly grows the company. By driving their customers adoption and best practises of the Startdeliver platform and success playbook, you will play a key part in growing the revenue as well as further developing their product. Together with a strong and fast growing team of customer success pros you will become an expert and change driver that helps their customers level up in their own customer success journey.

What you will be doing
”It’s all about Customer Success!”, and of course the role as Customer Success Manager is crucial to the future growth and success of Startdeliver. Your tasks and responsibilities on a daily basis will be:

  • Work closely with your customer portfolio and learn about the customers goals and challenges to understand how you best set them up for success throughout the customer journey.

  • Drive onboarding projects of new customers through integrations, configuration and best practices. Make the users excited about adopting Startdeliver and how it will support them in reaching their goals.

  • Drive expansion by continued success – understand how Startdeliver can give more value and grow with their customer by expanding their account.

  • Ensure customer retention by quickly taking action on declining customer health metrics to understand the problem and get the customer back on track.

  • Be the voice of customers feedback and needs to help Startdeliver understand how they can improve their product, processes and content resources to help users and customers be more successful with the platform.

  • Try new things, push yourself and have lots of fun.

Your success
To be successful in this role you need to have a deep understanding of SaaS in general and Customer Success in particular. Customer Success Managers are one of the most important roles in their business. A lot of time, attention, and training will be given to ensure your success.

About you:
Startdeliver are looking for exceptional people with 2+ years experience in Customer Success and/or Account Management. You have a strong drive, solve problems and achieve results. You have a strong technical acumen with an understanding of SaaS products and integrations. You are motivated by driving change, reaching goals and being part of a growth journey and a great team.

In addition to functional experience, Stardeliver see the following as positive on your application:

  • Excellent communication skills

  • Project management experience

  • Worked in another SaaS or Tech company

  • Competed at a very high level in any sport

  • Academic education

  • Startup experience

You will work directly with the Chief Customer Officer and in close cooperation with their Product and Sales teams. If you're looking to grow extremely fast in your career, come join Startdeliver!

This recruitment process is handled by Ed:Za and Equinix wishes is that all questions about the process goes to Ed:Za.

We review the selection on an ongoing basis and may therefore have proceeded with candidates before the ad is closed. Unfortunately we do not accept applications via email, but if you have questions about the process, you are welcome to contact us at info@edzagroup.se.

 

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Are you passionate about Customer Success and SaaS?

EdZa AB