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CUSTOMER SUPPORT REPRESENTATIVE, MALMÖ

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Utgår

2022-10-20

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CUSTOMER SUPPORT REPRESENTATIVE, MALMÖ

Do you want to be part of a fast-growing SaaS company aiming for the sky? Web Manuals is offering a cloud-based document management system that is making 450+ operators all over the world safer and more agile. Last year our company grew more than 30% and we are continuously growing! However, we are as focused on our expansion as we are on our customer satisfaction and quality in development. This requires a high-performing, ambitious team and currently, we are about 60 team members working from our offices in Malmö, Sweden, San Diego, USA and Singapore!

We are looking for our next Customer Support Super Star!

We are looking for an enthusiastic, customer-focused colleague to join our Global Support Team.  As a Customer Support Representative, you will be focusing on giving our customers and partners the most fantastic service ever!  You will work closely with our Customer Success, Product and Development Team. You will ensure that our customers can successfully use Web Manuals and be their point of contact when they need assistance. The role is based at our headquarters in central Malmö. 

 Become part of our highly valued Support Team

We are a small but very strong knowledgeable Team and highly valued within the company and with our customers. We have a wonderful Team Spirit and great fun! What more can you expect when you have a team of French/UK/Italian colleagues!?

You will work closely with your Manager Jody, who will give you room to grow and work independently. 

Responsibilities in the role

  • Register, classify and respond to customers’ requests received through mail or phone.

  • Providing a case resolution.

  • Ensuring customer satisfaction.

  • Troubleshoot technical problems and escalate issues.

  • Help drive our Help Center and Community Forum

  • Update existing knowledge articles and create new articles.

  • Community monitoring and contributions, ensuring customers and partners get answers to their questions

  • Participate in strategic projects of the company, striving to develop the company and our services.

  • Deliver online/onsite training when needed. 

Qualifications

  • Previous experience working with Customer Support

  • Bachelor’s degree (Preferred)

  • Excellent verbal and written communication skills in English. It’s our corporate language and the language we use to communicate with our customers

  • The ability to problem solve, work independently, keep an open mind, and be proactive.

  • A positive, collaborative, team-player attitude!

Meriting but not required skills and experiences

  • Experience working with Zendesk

  • Knowledge of HTML, CSS 

  • Experience with Content creation and video editing.

  • Knowledge of other languages is a plus. 

Who are you?

To succeed and thrive in the role, we believe you are:

  • Positive minded

  • Problem Solver

  • Self-motivated team player

  • A person with a great ability to build relations in a dynamic and cross-culture environment

  • You like to collaborate with other people and coordinate between departments and stakeholders

  • You are a creative person who likes to think outside the box

  • You are interested in learning new things and want to develop your skills

What we offer

  • An international, dynamic and diverse environment with offices in Sweden, USA and Singapore. Among the 60 of us, we speak 28 languages!

  • To be part of a fast-growing, disruptive tech company with more than 500 customers within the Aviation Industry.

  • A strong value-based culture with fantastic opportunities to grow, develop your skill set and influence both your daily work and business strategies.

  • An opportunity to be part of giving back to society, through our Corporate Philanthropy program 1-2-3 Forward (Read more on our website).

The position is based in Malmö and is a full-time position. We are looking for someone to start as soon as possible. So send us your application today!

 

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CUSTOMER SUPPORT REPRESENTATIVE, MALMÖ

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