Technical Sales Support

Företag Kone AB


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Technical Sales Support

Customer relationship management
• Supports the Salesperson by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.
• Customer contact for technical questions. May participate in planning / specification meetings.

Technical sales support in the Customer process
• Provides technical and costing support for the sales process
• Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.
• Accountable for solution engineering
• Ensure that the proposed solution fulfils the codes, regulations and safety requirements

Technical support in the Delivery process
• Accountable for solution engineering
• Organize the order documentation and order confirmation
• Manage the drawing and related documents
• Make the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.
• Organize the purchasing of the required material
• Define the CMII level at 0b and at 2Z
• Check the payment status before milestone 2

Technical Sales Support Manager (in addition to the above):
• Evaluate sales proposals to ensure that they are technically accurate and consistent with the KONE’s quality and price standards and that they align with the KONE’s overall strategy for its products and services.
• Develop and deliver sales presentations for customers who are of strategic importance.
• Liaise with functional and operational leaders (for example in NEB, SEB, marketing or sales) to ensure that the technical sales support team is up-to-date on new product developments and to share customer feedback and information on competitor activity so that KONE can modify its products and services to respond to changing market conditions and customer demands.
• May lead, direct, evaluate, and develop a team of Technical Sales Support Specialists and Engineers.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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Technical Sales Support

Kone AB